Refund Policy
Last updated: 2026
1. Cancelling an Online Order
For eligible products purchased online, you may notify us that you wish to cancel your order within 14 days after receiving the goods. You do not need to provide a reason for cancelling an eligible order. To request a cancellation, please contact us at contacts@samanthawearltd.com.co and include your order details.
2. Returning Products
After notifying us that you wish to cancel an eligible purchase, the product should be returned within 14 days. Before sending a return, please contact us so that we can provide the appropriate return instructions. Products should be returned in suitable protective packaging and, where reasonably possible, in their original condition with any original tags and packaging.
3. Condition of Returned Products
You may inspect clothing in the same way you reasonably would in a physical shop, including checking its appearance, size, and fit. If an item has been worn, used, altered, damaged, or handled beyond what is reasonably necessary to establish its nature, characteristics, and fit, we may reduce the refund where permitted by law to reflect any resulting loss in value.
4. Clothing and Hygiene Restrictions
Most eligible clothing items may be returned in accordance with this policy and your applicable statutory rights. Certain sealed goods that are not suitable for return due to health protection or hygiene reasons may be excluded from cancellation once unsealed where permitted by law. This restriction does not affect your statutory rights where a product is faulty, damaged, incorrect, or not as described.
5. Refunds
Once an eligible returned product has been received, we will process the applicable refund within 14 days. Refunds will normally be made using the same payment method used for the original purchase, unless another method is agreed where appropriate. Where applicable, the refund will include the standard delivery charge originally paid. If you selected a more expensive delivery service, any additional amount above the standard delivery charge may not be refundable.
6. Return Shipping Costs
For eligible change-of-mind returns, you are responsible for the direct cost of returning the product unless we agree otherwise. If you believe a product is faulty, damaged, incorrect, or not as described, please contact us before returning it so that we can provide the appropriate instructions.
7. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect, or materially different from its description, please contact us as soon as reasonably possible. Please provide your order details and, where helpful, photographs showing the issue. Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, replacement, repair, or other remedy required by applicable law.
8. Products That Cannot Be Returned
Unless faulty or otherwise covered by your statutory rights, we may be unable to accept returns of:
- personalised or made-to-order products where applicable;
- sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed;
- products that have been materially worn, used, altered, damaged, or otherwise handled beyond what is reasonably necessary to inspect them;
- products that are otherwise exempt from cancellation rights under applicable law.
9. Refund Processing
Once a refund has been issued by us, the time required for it to appear in your account may depend on your bank, card issuer, or payment provider.
10. Contact Us
SAMANTHA WEAR LTD
35 Nene Gardens, Feltham, Middlesex, United Kingdom, TW13 5PQ
Company number: 17199202
Email:
contacts@samanthawearltd.com.co